The Most Common Customer Complaint
It may be hard to believe, but the single most common complaint associated by customers with poor service is the lack of common courtesy. Have you ever walked into a retail establishment and felt totally ignored? If you have, you know what an uncomfortable feeling it is. Many times this unfortunate situation is caused by a front-line employee’s poor attitude. It’s true! The attitude a front-line service provider displays has a strong and lasting impact on whether or not the customer is served with excellence.