CUSTOMER SERVICE EMPOWERMENT
The key customer service goals for success in our store are- Quality of Service
Give all of the service you are capable of giving, all of the time- Spirit of Service
Be agreeable and harmonious. That will result in cooperation.
One of the most powerful forces in our ability to offer exceptional customer service is pride. Pride in our businesses, product and our ability to deliver extraordinary service.
Everyone working within team will be empowered to make decisions regarding customer satisfaction. You must be willing to accept responsibility for your decisions and your effect on customer satisfaction.
Businesses need individual initiatives and ideas from everyone on the team to enhance the ability to provide superior customer service.
Everyone on the team must be willing to do virtually everything possible to ensure that every customer leaves satisfied.