When we speak about personal effectiveness within Working Person’s Store we do so with several underlying assumptions in mind:
- A person with high knowledge, intelligence, and attitude is not necessarily effective. By this we mean that despite having many positive attributes they may not necessarily be accomplishing the right things that need to be done.
- Effectiveness is comprised of several “down to earth practices” which must be implemented in order for a person to be successful in their work. These practices are rarely, if ever, acquired naturally.
- Organizations are comprised of two types of workers, the manual worker and the knowledge worker.
The distinction between these two types of workers is that the former is judged on their ability to do things right whereas the latter is judged on the ability to do the right things.
Knowledge work by its very nature is both developmental and creative. It involves the charting of new directions rather than the retracing of someone else’s previous steps.
The main measurement of the knowledge worker is results. Their volume of work activity is of far less importance than what they actually achieve.