Who are We?
Working Person’s Store is a work clothing and footwear product and service company. In the communities we serve, core services include: retail work footwear and clothing as well as expert shoe repair. In fact, the list of services we offer continues to grow.
V&J is unique in that its focus is on the working person. In many of the communities we serve, people do not have easy access to economically priced, American-made, footwear and clothing. Since these products are not locally available, they must drive long distances to acquire them.
What do we do?
Working Person’s Store seeks to enhance the quality of life for customers and to impact their lives for the better. The quality of our work footwear and clothing makes makes a direct impact on their quality of life. Whether it is an individual shopping at our retail location or working in one of the manufacturing/industrial companies we serve, customers can be assured of prompt, friendly service. They will find our team to be professional and technically competent.
Perhaps most importantly, they will come to expect courteous treatment from people who care about other people. This experience requires of us to faithfully deliver the following four elements:
- To feel welcome. Action: Extend a warm welcome to a all customers with a smile and a cheerful greeting.
- To be understood. Action: Show patience. Listen carefully to each customer.
- To feel important. Action: Tell each customer how much their shopping with us. And, as they leave invite them to return.
- To feel comfortable. Action: Respond to customer needs quickly, courteously and to their satisfaction. Let them know we are in business to specifically serve working men and women. Show an understanding with holes in socks, sweaty feet, etc.
Doing the above means we treating customers with dignity and respect. We want them to sense the value we feel from their having shopped with us. We try hard to understand each customers needs. The result for them is to acquire products that are in their best economic, quality and comfort interests. In short, we want to be partners with our customers, working with them to attain an improved quality of life.
Who do we serve ?
We serve people. Whether serving customers at their work site or in our retail store, we are there to make their interaction with us as pleasant as possible. All the people we serve deserve our highest level of respect and dignity, simply because they are human beings.
We serve customers. What image does the word customer bring to your mind? Complaining, demanding and unreasonable patrons? Certainly some of our customers are difficult to deal with. But customers pay our salaries. We are there to serve them. We rearrange our schedules and priorities and work to satisfy them. Customers are not an inconvenience, but the very reason we exist.
Our emphasis on working men and women provides us with the potential to serve a very large customer base:
- Factory & manufacturing plants
- Agricultural/farming families
- Food service & restaurants
- Health care professionals
- Service and duty professionals
We serve people with special needs — those with difficult sizing problems, ailments or other physical limitations. Our professional staff receives special training to enable them to give the best possible care customers with special needs may require. But no training can instill the compassion needed to meet the needs of those we serve. If these qualities do not come naturally to you, you will need to work extra hard to cultivate them.
We serve community members and others. In the course of a day, you will meet many types of people. Vendors and salespeople will ask for your time. Customers will make demands on your time. All deserve courtesy and respect. All are part of the larger community we serve.